Everything But Water Reviews

I will never shop with this brand again. I purchased a $400+ dress from them for a grand opening event of our store. It looked beautiful for the two hours I wore it. The next day I flew home with the dress, hand washed it with delicate detergent as the label exactly told me to and everything looked great at that point. When I laid it to dry flat and came back later in the day, all of the gold ribbon bled into the dress ruining the entire garment. Because the global pandemic hit, I was not able to visit a store until months later to tell them my problem. The lady working said she had zero capability at the store level to help me in any way and that I would have to contact customer service. Customer Service told me they could not help because I was out of their return policy window. It's unbelievable how a company can sell you a defective product, a pandemic hits where you're not supposed to leave your house, in result = they cannot help which means they don't stand behind their products. NEWS FLASH = Your customer is your most important asset. I did not ruin the dress, you have a bad vendor and your company will not last operating this way. I will never shop with you again and would never recommend your brand to anyone.

Just a word of warning, do NOT expect your order to arrive when they say it will. In-store service was good, but customer service on the phone to follow-up on an online order is a waste of breath. It will get there when it gets there.

I went to this store at the university village in Seattle... the worst most rudest women works there... I have never been treated so horribly that I wouldn't spend my money at this store... unbelievable and trust me I will tell everyone I know not to shop there!

Ordered an expensive swimsuit and a 15 dollar pouch, paid 25 dollars for shipping. Got confirmation that my FULL order was shipped, yet only the pouch arrived. Called customer service and was told that the suit was no longer available. Did not get an explanation why I got a notification that the FULL order was shipped, or why I wasn't warned about any of this before the shipping commenced. Ended up paying 40 dollars for a 15 dollar pouch! Never ordering from this website again.

I tried to place a larger order multiple times without any luck. I received different error messages upon check out. I called the 800 number and it went to a voicemail and also sent 2 emails, one to the web alias and one to the customer service alias with no response. I see why they would have such a low rating already.